Frequently Asked Questions

These are the real questions that reach our inbox about cabinet handles and knobs. Anything else, email concierge@calarotrading.shop.

Do I pay for delivery?

Free at or above ₹1,499. Below that, a flat ₹69, whatever the size of the parcel.

What is the delivery time?

Add 2 working days for despatch to about 3–5 days of transit in the metros, or 5–8 days across the rest of India.

Which ways can I pay?

You can pay by UPI when ordering, or hand cash to the rider on serviceable PIN codes.

Can I return a cabinet pull if it is not right?

Within 10 days of delivery, yes, if the cabinet pull is unused and complete. Contact concierge@calarotrading.shop.

When do I get my money back?

It takes up to 7 days from approval, credited back the way you paid.

What happens if the item is broken?

Decline the delivery if damage is visible; otherwise report to concierge@calarotrading.shop with an unedited unboxing video within 48 hours.

Do you deliver to my PIN code?

We cover most of India through Delhivery or XpressBees. If you are not sure about a PIN code, ask at concierge@calarotrading.shop before ordering.

Where is my tracking number?

You get the AWB number and carrier by email and SMS on despatch. See the track-your-order page.

Can I buy in person?

No showroom — the business is online-only and the address is registered and operational, not retail.

How do I get my invoice?

An invoice is emailed with the despatch confirmation. If it needs a business name on it, tell us before the order ships.

How do I get help?

Email concierge@calarotrading.shop or telephone +91 88103 54301. The inbox is read by the people who pack the orders. Hours: Monday - Saturday, 10:00 AM - 6:00 PM IST. Closed on Sundays and public holidays.