Cancellation Policy

Until the parcel is collected by the carrier, cancelling is free and immediate. Afterwards, the 10-day return route takes over.

Cancelling before despatch

The fastest route is a phone call to +91 88103 54301; by email, use concierge@calarotrading.shop and quote the order number.

Where you paid by UPI, the whole amount including any delivery charge returns within 7 days.

With a 2-working days despatch cycle there is not long to act. Ring us rather than write if the order is about to go.

Cancelling after the courier has it

Once it is with the courier the order runs its course. Declining delivery, or returning within 10 days, are the two ways out.

Refusal of a prepaid order is refunded less the delivery charge, exactly as a change-of-mind return would be.

Please give us notice before refusing a COD parcel; repeated silent refusals will close the COD option.

Our right to cancel

We may cancel where stock has run out, where a price was plainly wrong, or where no carrier will deliver to the address. In every case the refund is complete and the reason explained.

Money returns within 7 days and at full value when the cancellation comes from us.

Who to speak to