Return and Refund Policy

Our return period is 10 days from the day the courier hands the parcel over. The conditions are set out here in full.

The window is counted from the delivery date because that is the day you can first examine the goods — not from the day you paid.

What qualifies

Returns are accepted where the item is unused, the packaging is intact, all parts and accessories are present, and the invoice comes with it.

Opening and inspecting the goods is entirely acceptable. Using them for their purpose ends the right to return.

Non-returnable items

• Anything used, mounted or commissioned
• Made-to-order and personalised goods
• Discounted clearance lines, labelled on the page
• Returns arriving incomplete or without the original box
• Claims brought outside the 10-day period

This list concerns returns by choice. It has no bearing on faulty or wrongly-sent items.

Defects, damage and wrong deliveries

Report a fault, transit damage, a shortage or a wrong item to concierge@calarotrading.shop within 48 hours of delivery, with photographs and an unbroken unboxing video.

We bear the return freight on any fault of ours, and you take your pick of a replacement or a complete refund.

Raising a return

• Drop a line to concierge@calarotrading.shop citing the order reference
• We send an authorisation number, normally within a working day
• Put everything back in the box it came in and note the reference outside
• If the courier collects at your PIN code we book that; if not, we send despatch details
• We inspect on arrival and, if all is in order, approve the refund

How long a refund takes

Expect the refund to be issued within 7 days of approval, to the source of payment.

We keep the original delivery charge on a change-of-mind return, and nothing else. Faulty-goods returns are refunded entirely.

There is no restocking deduction — the goods value comes back whole.

Taking it further

Write to concierge@calarotrading.shop and mark the message for the attention of the proprietor. We answer escalations ourselves rather than routing them through a queue.

Reach us on +91 88103 54301, or by post at 303/304, LBSRd, opp. Asha Petrol Pump, adjacent to NKGSB Bank, Kurla West, Kurla, Mumbai, Maharashtra 400070, India.