Track Your Order

This page covers tracking a Calaro Trading order — where the number comes from, how to follow it, and what happens if a parcel stalls.

How you receive it

The number reaches you by email and SMS on the day of despatch, naming the carrier as well.

When the email does not arrive, check junk and then write to concierge@calarotrading.shop for a resend.

Look up an order

Enter the order number and the email used at checkout, and the current status comes back on this page.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Following the parcel

Go to the website of the courier named in the message — Delhivery or XpressBees and enter the consignment number there.

The first scan can lag the handover by several hours; that is usual.

Interpreting the tracking

  • Manifested — paperwork done, parcel still with us
  • In transit — on its way, with scans at each hub it passes
  • Out for delivery — a rider has it and will attempt delivery today
  • Attempted — the rider could not hand it over; another attempt follows
  • RTO — return to origin, after which we arrange a resend or refund

When tracking stops moving

Scans can be sparse in transit. When nothing has changed for several days, write to concierge@calarotrading.shop and we escalate it with the courier.

Pursuing a delayed consignment is our responsibility, not something we pass back to you.

Lost in transit

Where a courier confirms a consignment is lost, we resend at our cost or refund the order in full, including the delivery charge. You are not asked to wait for the carrier to pay us first.

Getting help with a delivery

  • Email: concierge@calarotrading.shop
  • Telephone: +91 88103 54301
  • Hours: Monday - Saturday, 10:00 AM - 6:00 PM IST. Closed on Sundays and public holidays.
  • Business: Calaro Trading
  • Address: 303/304, LBSRd, opp. Asha Petrol Pump, adjacent to NKGSB Bank, Kurla West, Kurla, Mumbai, Maharashtra 400070, India